I booked Lovetta for an award ceremony at the philips arena. It was a last minute notice but, she was still able to make arrangements for me. Lovetta was very punctual for the appointment. The process took around 2 hours overall. She had great customer service and was professional. I loved my eye make and others loved it too. Lovetta was very sweet which is one of favorite parts of her service. The makeup did not budge until I washed it off later that night. I have very oily skin but the makeup stayed matte the entire day and night.